Got questions?
We’ve got answers.
01
What is EcomStar and how does it help my store?
EcomStar is a Shopify app that helps you increase your average order value by showing targeted product offers before and after checkout. You can upsell or cross-sell related products with one-click add-to-cart or post-purchase experiences.
02
Will EcomStar slow down my store?
No. EcomStar is built to load asynchronously and optimized for performance, so it won’t negatively affect your site speed or checkout experience.
03
Can I customize the design of the upsell offers?
Yes! You can fully customize the upsell offers using our drag-and-drop editor, or add your own CSS/HTML for more advanced control. Everything can be matched to your brand style and theme.
04
Where can I display the upsells and cross-sells?
You can display offers on the product page, cart drawer, post-purchase page, or thank-you page. The setup is flexible, and you can create different funnels depending on the customer journey.
05
How does pricing work? Is there a free plan?
Yes, we offer a Free Forever plan with unlimited upsells, access to all core features, and live support. Our Basic Plan starts at $9.99/month and scales based on your store’s order volume.
06
Do you offer customer support if I need help setting it up?
Absolutely! Our team is known for fast and personal support. You can reach us via chat or schedule a Zoom call—we’re here to help you set up and optimize your funnels.
07
Can I show different upsells based on what the customer adds to cart?
Yes, you can set advanced conditions to display different upsell offers based on products, collections, cart value, tags, and more. This ensures your offers are highly relevant and increase conversions.
08
Is EcomStar compatible with all Shopify themes and apps?
Yes. EcomStar works with all Shopify 2.0 themes and is designed to be compatible with most popular apps. If you run into any issues, our team will help ensure smooth integration.
01
What is EcomStar and how does it help my store?
EcomStar is a Shopify app that helps you increase your average order value by showing targeted product offers before and after checkout. You can upsell or cross-sell related products with one-click add-to-cart or post-purchase experiences.
02
Will EcomStar slow down my store?
No. EcomStar is built to load asynchronously and optimized for performance, so it won’t negatively affect your site speed or checkout experience.
03
Can I customize the design of the upsell offers?
Yes! You can fully customize the upsell offers using our drag-and-drop editor, or add your own CSS/HTML for more advanced control. Everything can be matched to your brand style and theme.
04
Where can I display the upsells and cross-sells?
You can display offers on the product page, cart drawer, post-purchase page, or thank-you page. The setup is flexible, and you can create different funnels depending on the customer journey.
05
How does pricing work? Is there a free plan?
Yes, we offer a Free Forever plan with unlimited upsells, access to all core features, and live support. Our Basic Plan starts at $9.99/month and scales based on your store’s order volume.
06
Do you offer customer support if I need help setting it up?
Absolutely! Our team is known for fast and personal support. You can reach us via chat or schedule a Zoom call—we’re here to help you set up and optimize your funnels.
07
Can I show different upsells based on what the customer adds to cart?
Yes, you can set advanced conditions to display different upsell offers based on products, collections, cart value, tags, and more. This ensures your offers are highly relevant and increase conversions.
08
Is EcomStar compatible with all Shopify themes and apps?
Yes. EcomStar works with all Shopify 2.0 themes and is designed to be compatible with most popular apps. If you run into any issues, our team will help ensure smooth integration.
• All rights reserved EcomStar | Copyright© 2025