ES: Make Offer - Request Quote Privacy Policy

Last Updated: 01/03/2024 (Version 1)
1
Introduction
At ES: Make Offer - Request Quote, a Shopify app designed to enhance online retail experiences, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and store your personal information—whether you are a store owner using our app or just visiting our website. By utilizing ES: Make Offer - Request Quote's Services, or interacting with a store that employs our app, you consent to the practices described in this policy.
2
Information from Store Owners

When you register for the Service, we may ask for Personal Information such as your name, email address, or credit card or other billing information. You may also provide at your own discretion certain related information like your personal website name, social media websites, a list of your skills, the date you started using the Service, and a description of yourself. Additionally, as you employ the Sites to create websites, the software continuously saves changes made by you with the server and will document items such as when you are working and saving changes, when you last opened the Designer, when sites are published, or when you perform certain tasks.

We may also retain the contents of any messages you send to us or through the Service, and we may collect information you provide in user content that you post or upload to the Service (“User Content”).

What information do we collect and why?

We gather store owners' names, email addresses, and phone numbers to facilitate our services, verify identities, communicate, market, and bill you. Compliance with legal obligations is also a reason for this data collection.

Information about your interaction with ES: Make Offer - Request Quote websites and usage details, including device and browser information, IP addresses, and browsing behavior, is collected to enhance and personalize our services, as well as for marketing purposes.

We access customer information through Shopify’s API, as authorized by you, to provide our services effectively.
Personal information is collected upon app installation, service access, or direct provision by you.

We also collaborate with third parties to obtain information about merchants or potential merchants, aiding in fraud prevention.

Third-party information sharing

Your information may be shared under certain conditions, such as for marketing, legal compliance, or during business transfers. We ensure that any onward transfers of personal information to third parties adhere to our high standards of privacy protection.

3
Customer Information
We process our merchants’ customers' names, emails, addresses, and payment details solely to provide our services. ES: Make Offer - Request Quote acts as a data processor for our merchants, not sharing customer information with third parties.
4
Website Visitors and Support Users
We collect data from visitors and those who utilize our messaging features, including device, browser, and IP information, for a personalized experience and service improvement. Chat support interactions may also be collected for support quality and personalization.
5
Cookies and Tracking Technologies
We use cookies for device recognition, personalized experiences, shopping cart functionality, and targeted advertising through third-party partnerships. Opt-out options are available for those wishing to avoid targeted ads.
6
Data Retention
Your personal information is retained as long as your account is active. Post-termination, we store archived information for legitimate business reasons and compliance, unless a valid erasure request is made.
7
Usage Restrictions of Personal Information
We strictly prohibit the sharing, selling, or renting of personal information to third parties for their marketing purposes. Merchants’ customer data is used solely to provide our service and is not independently used for marketing.
8
Data Security
We adhere to industry standards for information security, protecting sensitive data through a combination of technical and organizational measures. While we strive for maximum security, absolute security cannot be guaranteed.
9
EEA Residents
For those in the European Economic Area, we may transfer personal information outside the EEA, ensuring protection through certified mechanisms like the EU-U.S. Privacy Shield.
10
Managing Your Personal Information
ES: Make Offer - Request Quote respects your rights to your data, providing avenues to access, correct, or limit the use of your personal information. Direct any concerns or requests regarding your data to our support team.
For further inquiries or complaints about our privacy practices, please contact us at support@ecomstar.co